FAQ

Do I have to make an appointment for a one to one meeting?
Yes. To keep the service confidential and safe for everybody, we do not provide a drop- in service. We will offer you an appointment at a time and place that is safe for you.

Do I have to pay?
No. All our services are free.

Will anyone know I have contacted you?

Our service is completely confidential. We will not contact anyone about you, or on your behalf, without your permission.

How long can I use the service?

For as long as you need to, there is no time limit.

Is your service only for women who want to leave their husband/partner?

No. All women are welcome to use our service, including women who stay in the relationship. Our main concern is for your safety and we respect your experiences and the choices you make about how to stay safe.

I’ve already left my husband/partner; can I still use your service?

Yes, women who have left a relationship often feel more unsafe and vulnerable than before. We can support you to keep safe and to rebuild your life.

I can’t get to your service or an outreach appointment because of lack of transport, what can I do?
We can arrange to meet with you at a place of your choice, which you can get to and where you will be safe and comfortable.

My children will need to be minded when I am accessing your service, what can I do?

Ring us to explain the problem and we will try to help you to find a solution.

What advice will you give me?
That depends on what has been happening to you and what you want to do about it. It is important that all the choices you make are your own, because you know better than anyone what will make you unsafe. We will listen to you, provide you with information and offer you support while you make your decision.

I’m too frightened to contact you, what can I do?
We understand how frightening and risky it can be to tell anyone and look for help. Our service is confidential and your safety is always our concern.